The Fine Print
Payment:
You pay, I'll bake! A 50% deposit is required up front so that I can source your cute cutters, and quality ingredients and decorations. This will secure your date!
No Show=No cookies:
Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick-up time, forfeits your order. Need to reschedule your pick up? No problem! Please reach out the day prior so we can figure out a time that works best for both of us :)
Refunds:
While we want you to love your cookies, if you are not satisfied with your order, please return all uneaten cookies within 24 hours so we can assess their condition and troubleshoot any problems. We will then determine if a credit may be issued.
Bulk Order?
Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let us know in advance and we'll do our best to offer you a solution that fits your budget.
Delivery Clause:
All orders are pick-up only from my home in Temecula, CA. Delivery is an option if you live in the Temecula/Murrieta/Menifee area for an additional fee.
Pick-up Dates and Times:
Please honor the agreed upon pick-up date and time. I try to get your order done a day early to give you more options for pickup but that is not always possible.
Change Cutoff:
Decisions are tough! But I'm here to help! Order/detail changes can be made until the week prior to your event. After that, all change requests will be under consideration and a small fee may apply.
Inspiration:
I love seeing your inspiration photos. It gives me a great idea of what you envision for your event. Please understand that these are just that, inspiration. Your cookies may not be exact replicas but we will try to keep it close!
Covid Care:
We know that you cant control when you come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your cookies for 2 weeks so you have one less detail to worry about.
In a hurry?:
While I can't accommodate all last minute orders, I will make my best effort to. Orders placed with a turnaround time of under 10 days will require a rush fee of $20. Keep in mind, I typically book out 2 months in advance so get those orders in early!
Price Adjustments:
All prices are subject to change. Prices are often dictated by ingredient costs. I'm always trying to provide the best tasting cookies to my clients. This also means that I cannot honor old pricing.
Pictures are worth a thousand words:
But they aren't always accurate! Colors and lighting in photos may be slightly different than what you may end up with. Also, cookies in photos may not be true to size!
It's All Yours Now:
Once you pick up your order, what happens to your cookies is in your hands. Keep 'em safe, keep em' cool and keep 'em away from your dog. I will provide a Cookie Care Card to ensure you know how to properly handle them and keep them fresh!
Ship Shape:
As of January 2022, I can now ship! I do my best to package these cookies for a rough ride, but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also, while I ship Priority, I can't guarantee that "rain, sleet, snow or hail" won't delay your order. Refunds can't be offered but know that they are on their way. Once tracking info is provided, claims for lost orders can be placed with USPS.
Allergies?
Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I cant always accommodate allergy-conscious orders. Please do reach out, I may have a perfect referral for you!
Cottage Food Laws:
This order has been made in a home kitchen not inspected by the county. Our kitchen is not nut free, egg free, dairy free, or gluten free.
In sickness and in Health:
While death will never do us part, you're consuming food and with consumption of anything, there are inherent risks. Choking hazards, food illnesses and allergic reactions are possibilities-albeit hopefully far reaching.